No Pets

In consideration of other current and future guests, we regret that we are unable to accommodate any pets at this time. If you bring a pet into The Lodge you will be charged a $150 cleaning fee.  Depending on the severity (includes bringing pets onto decks of lodge), you may be required to vacate the premises immediately.  No refunds will be issued.  Please respect our facility by calling us for a referral to a local boarding kennel or making alternative arrangements.



No Smoking Policy

The Lodge at Service Creek is a nonsmoking facility. If you need to smoke, please use the designated smoking areas outside. If you smoke in a nonsmoking room, your credit card will be charged an additional cleaning fee of $250.  Please respect our facility and future guests by not smoking in your room. We are doing our best to offer the cleanest, freshest rooms possible to all of our guests. Thank you for your help in reaching this goal by not smoking indoors at our facilities.


Payment and Cancellation Policy

Lodging Reservations

A valid credit card will be required to make a reservation.  The deposit is $25.00 per room and is due at the time of the reservation in order to secure the accommodation and is NON-REFUNDABLE. Cancellations less than fourteen (14) calendar  days during the months of May through July,  will require the full amount be paid.  No refunds will be issued for cancellations less than fourteen (14) calendar days of the reservation. See Travel Insurance section for more information for ways to ensure you receive a full refund in the event of an emergency or other situation.


River Equipment Rentals

A valid credit card will be required to make a reservation.  The cost of the first (1st) day’s equipment rental total is due at the time of the reservation in order to secure the accommodation and is NON-REFUNDABLE.   During the months of May through June, the remainder of the amount due is required to be paid within thirty (30) days prior to arrival. For all other reservations that fall outside of the May and June time periods, the final payment will be due on the day of the trip. The credit card used to secure the reservation will be used to complete the transaction unless otherwise specified.  No refunds will be issued for cancellations less than thirty (30) days. Failure to meet payment deadlines will result in forfeit of the reservation.


In the event that the river is not suitable for float trips, it is at the discretion of the Service Creek Lodge, LLC’s management staff to refuse to rent river equipment even it it has been previously reserved and/or paid for.  In the event that this occurs, the entire amount paid to Service Creek Lodge, LLC will be refunded.  If you have made a reservation to rent river equipment, it is your responsibility to contact Service Creek Lodge, LLC to check on the status of the river prior to arrival to see if your plans may be impacted by the river conditions.


Any lost or excessively damaged equipment that is rented from Service Creek, LLC will be the responsibility of the renter.  Damages will be assessed and the credit card used to secure the rental will be charged.


In the event that a scheduled time to retrieve rented equipment is missed, fees will be assessed in the following manner.


  1. •First 1/2 hour - free (grace period)

  2. •1/2 hour to 1 hour after scheduled pickup time - $50.00

  3. • Every hour there after the scheduled pick up time - $75.00


Late charges will be charged to the credit card used to secure the rental.


River Shuttles

A valid credit card will be required to make all reservations. Payment for river shuttle(s) is due on the day of the scheduled river shuttle.  The credit card used to secure the reservation will be used to complete the transaction unless otherwise specified. No refunds will be issued for cancellations less than twenty-four (24) hours.


Additional fees and or charges may apply if gas or other equipment is required to assist in the transport of your vehicle during the shuttle process.  All applicable charges will be charged to the credit card provided during the time of the reservation.  In order to prevent these circumstances from occurring, we ask that you check to make sure your vehicle is in proper working order, has adequate fuel to not only get your vehicle to the take out destination, but to another fuel station and has adequate levels of coolant. If basic services are required to transport your vehicle (such as providing gas or coolant), Service Creek Lodge, LLC will charge the total costs and associated service fees to the credit card used to secure the shuttle.  Vehicles that have issues beyond basic services will not be transported.


We ask that you notify Service Creek Lodge, LLC of any issues with your vehicle before it is transported.  This information will be communicated to the person assigned to shuttle your vehicle.



Travel Insurance

Even the best planned vacation can be interrupted due to illness, inclement weather, or other personal circumstances. Optional travel insurance can be included with your reservation at the time of booking and includes every insurance plan includes AIG Travel Assist's 24-hour "911" travel emergency service for emergency medical assistance, last-minute or emergency travel and flight changes, lost luggage tracking, pre-trip travel advice and more. Travel insurance is non-refundable once it has been purchased. We highly recommend that you purchase travel insurance; as we are unable to vary from our cancellation policies. The travel insurance premium equals 7% of lodging, tax and fees, raft rental, and/or river shuttle total and is due at the time of booking in addition to initial deposit.  Premiums are already included in the total cost.  If you are not interested in purchasing travel insurance, you may elect to opt out of it during the time you book your reservation with us.  You may not purchase travel insurance after your reservation has been made.


Travel insurance is not available for river equipment rentals and/or river shuttles, unless lodging accommodations are purchased.  For more information, please see the Travel Guard section.



The Lodge: Check In and Check Out Information

Lodge guests may check in at 3:00 PM.  Check in at the Service Creek Restaurant.  Check out time is at 11:00 AM.


Thank you for being courteous to the guests preceding and following you by honoring the check-in/check-out times. Late departures are subject to an additional night's charge unless a later check-out time has been authorized by management.  Check out at the Service Creek Restaurant.



Trash Service Fee

Service Creek is responsible for performing all sanitation services for the premises.  (In other words, we have to haul all our trash to the nearest garbage dump that is 40 miles round trip.)  Excess garbage will result in additional fees to cover the cost of transportation and disposal.



Additional People

Due to fire regulations, The Lodge rooms cannot exceed the maximum occupancy. For more information, please contact the management staff at Service Creek Lodge, LLC.



Internet Access Policy

Service Creek proudly offers complimentary wireless, high-speed Internet access to our lodge guests.  Access to the Internet is not filtered or censored.


Choosing and Evaluating Sources

Service Creek Lodge, LLC does not control the information on the Internet and cannot be held responsible for its content. Users are encouraged to exercise critical judgment when using this resource and are cautioned that all Internet transactions are vulnerable to unauthorized access.


Child Safety

Service Creek Lodge, LLC supports parents in their efforts to guide their children's access to information. Restriction of a child's access to the Internet is the responsibility of the parent or legal guardian. Children who use the Internet unsupervised may be exposed to inappropriate or disturbing information and images. We recommend that children under the age of 10 be accompanied by an adult while using the Internet at Service Creek Lodge, LLC. 


Policies for Internet Use at Service Creek Lodge, LLC

Users are expected to use the Internet at Service Creek Lodge, LLC in a responsible and courteous manner consistent with the purpose for which it is provided and to follow all rules, procedures and policies established for its use. Violation of these rules may result in suspension or loss of the privilege to use the Internet.


Any illegal activity involving Service Creek Lodge, LLC’s Internet resources will be subject to prosecution by the appropriate authorities.


Responsible use of the Internet at Service Creek Lodge, LLC includes: 

• Complying with Service Creek Lodge, LLC posted rules, procedures and policies 

• Refraining from illegal or unethical use of the Internet 

• Respecting intellectual property rights by making only authorized copies of copyrighted or licensed software or data 

• Refraining from damaging or altering the configuration of the equipment used to access the Internet 

• Refraining from altering or damaging software or data

• Service Creek Lodge, LLC does not condone, authorize, or permit any person to send or receive any materials over the Internet that may be classified as indecent, obscene, incitement to riot, or which have otherwise been declared unlawful or unconstitutional by any state, local or federal court of law.


Copyright

U.S. copyright law (Title 17, U. S. Code) prohibits the unauthorized reproduction or distribution of copyrighted materials, except as permitted by the principles of "fair use". Users may not copy or distribute electronic material without the explicit permission of the copyright holder. Service Creek Lodge, LLC makes no guarantees, either express or implied, with respect to Internet use, nor is Service Creek Lodge, LLC responsible for any misuse of copyright or other violations.


Wireless Access

Service Creek Lodge, LLC offers free wireless access to the Internet for any user with a wireless-enabled laptop.


It is solely the responsibility of the wireless device owner/user to provide anti-virus protection, and to configure their laptop/PDA settings to provide the appropriate security setting to control access from other wireless devices within Service Creek Lodge, LLC and the internet itself. Service Creek Lodge, LLC cannot and will not take responsibility for damages incurred for incorrect, insufficient or incomplete security settings; or lack of adequate or up-to-date virus protection. Wireless users assume all risks in this regard.


• Do not leave your laptop unattended.  Service Creek Lodge, LLC is not responsible for stolen equipment.

• Do not run network and electrical cables across aisles where they are safety hazards.

• If you plan to use your laptop’s audio features, please remember to bring your own headphones.


Disclaimer

Service Creek Lodge, LLC expressly disclaims any liability for injuries and/or damages of any kind whatsoever, including consequential damages, arising out of the use of the Internet, the obtaining of any materials from or over any Internet connection and the fitness for use or purpose of any materials, programs or information obtained through access to the Internet. 


The accessing or use of the Internet through any equipment or service offered by Service Creek Lodge, LLC shall constitute acknowledgement of this waiver and disclaimer and shall be deemed acceptance of its terms and conditions. All users shall expressly assume the risk of receiving incorrect, inaccurate, defective, fraudulent or unlawful information while accessing the Internet through any equipment or service offered by Service Creek Lodge, LLC.


For more information, please contact the management staff at Service Creek Lodge, LLC.



Privacy Policy

Service Creek Lodge, LLC has a strong commitment to providing excellent service to all of our customers, including respecting their concerns about privacy. We understand that visitors to our website may have questions about how this website collects and uses information. We have prepared this statement to inform you of the privacy principles that govern www.servicecreek.com (including all Service Creek Lodge, LLC managed individual property websites).

This statement contains numerous general and technical details about the steps we take to respect your privacy concerns. The bottom line is that meeting your needs and expectations form the foundation of everything we do - including protecting your privacy.

If you have any questions about this privacy statement or privacy concerns please send an e-mail to servicecreek@yahoo.com or send a letter to Service Creek Lodge, LLC Attn: Privacy Protection
38686 Hwy. 19, Fossil, OR 97830.


Browsing

This website does not collect personally identifiable information from your computer when you browse the site. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other personally identifiable information.


Internet Protocol (IP) Address

An IP address is a number that is automatically assigned to your computer when you browse the Internet. When users request a page from our site, our servers log the user's current IP address. We use IP addresses to help diagnose problems. We do not link IP addresses to any personally identifiable information about you.


Information We Collect

When we need to collect personally identifiable information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at our lodge, we will ask you for information such as name, address, telephone number, e-mail address, credit card number, and room preference to process your reservation. We may use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. The same types of information would be requested to complete a gift certificate transaction. As indicated below (see E-Mail section), we may also use your e-mail address to notify you about special offers and promotions.


Securing the Transmission and Storage of Information

When we ask you for credit card data when making a reservation, it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https." After information reaches Service Creek it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside the Company.


E-Mail

It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you make a reservation and provide your e-mail address, we will occasionally contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to Service Creek Lodge, LLC offers and/or the promotions of select, reputable third parties with whom Service Creek Lodge, LLC has a strategic marketing relationship because they offer products or services that we believe would of interest to you. Every time you receive e-mail you will be provided the choice to opt-out of future e-mails by following the instructions provided in the e-mail.


Disclosure of Information to Third Parties

Service Creek Lodge, LLC prohibits the sale or transfer of personal information to entities outside of Service Creek Lodge, LLC for their use without your approval.


How to Change Your Information

The personally identifiable information collected through this website is not accessible to you. If you believe the information you voluntarily provided us is not correct, or has changed, please send an email message to servicecreek@yahoo.com explaining the correction or change and provide any relevant information.


Links to Other Sites

If you choose to leave this Service Creek Lodge, LLC site via links to other non-Service Creek Lodge, LLC websites, including those of advertisers, Service Creek Lodge, LLC is not responsible for the privacy policies or content of those sites, nor is Service Creek Lodge, LLC responsible for the cookies those sites use.


Legal Issues

This is a United States website and is subject to United States law. Service Creek Lodge, LLC will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Service Creek Lodge, LLC guests, visitors, associates, or property (including this site), or to others.


Privacy Policy Effective Date

The privacy policy is in effect at the time of each visit to our site. Please check our privacy policy each time you visit our website if you are concerned about how your information will be used.


Privacy Statement Changes

In the future, we may need to change the privacy statement for www.servicecreek.com. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.



Policy Updates

Service Creek Lodge, LLC reserves the right to update and revise any policies at any time without notice.